################################################################################ Ubisoft Entertainment Child of Light README.TXT 1.00 ################################################################################ Table of Contents ################################################################################ 1. Installation Instructions 1.1. System Requirements 1.2. Language Selection 2. Known Issues 2.1. Installing Graphics and Motherboard Drivers 2.2. Installing Sound Drivers 2.3. Installing DirectX 2.4. Bugs and Comments 3. Important Web Sites, Contact Information and Technical Support 3.1. Technical Support 3.2. Important Websites ################################################################################ 1. Installation Instructions ################################################################################ 1.1. System Requirements Minimum configuration o Operating System: Windows Vista (both 32/64bit versions) o Processor: Intel Core 2 Duo E8200 @ 2.6 GHz or AMD Athlon II X2 240 @ 2.8 GHz o RAM: 2GB or more for Windows Vista o Video card: nVidia GeForce 8800GT (512MB VRAM) or AMD Radeon HD2900XT (512MB VRAM) o Hard Drive: Minimum of 3GB free space o DirectX: DirectX 9.0c o Sound: DirectX 9 Compatible Sound Card with latest drivers o Peripherals: Windows-compatible keyboard and mouse required, optional Microsoft XBOX360 controller or compatible Recommended configuration o Operating System: Windows 7 SP1, Windows 8/8.1 (32/64bit versions) o Processor: Intel Core2Quad Q8400 @ 2.6 GHz or AMD Athlon II X4 620 @ 2.6 GHz o RAM: 4GB or more o Video card: nVidia GeForce 9600GT or AMD Radeon HD4870 (512MB VRAM with Shader Model 4.0 or higher) o Hard Drive: 3GB free hard disk space o DirectX: DirectX 9.0c o Sound: DirectX Compatible Sound Card with latest drivers o Peripherals: Windows-compatible keyboard and mouse required, optional Microsoft XBOX360 controller or compatible * This product does not support Windows® 98/ME/2000/NT/XP SUPPORTED PERIPHERALS: Windows-compliant keyboard, mouse. In order to use gamepads to play the game please follow the next steps: * Make sure the gamepad is connected to your PC and is properly installed before starting the game. * Check the gamepad manufacturer website for latest drivers and compatibilities if you have any issues. SUPPORTED RESOLUTIONS: For the best experience we recommend using one of the following screen resolutions: 1280 x 720, 1280 x 800, 1360 x 765, 1366 x 768, 1440 x 900, 1600 x 900, 1680 x 1050, 1920 x 1080. If your monitor doesn’t support a resolution natively you can select window mode from the game options. -------------------------------------------------------------------------------- 1.2. Language Selection The language selected at the start of the installation is the language that will be used in-game. To change the language, uninstall and reinstall the game. If you are using Steam, you can change the language by going in Properties, and using the language tab to change languages. ################################################################################ 2. Known Issues ################################################################################ 2.1. Installing Graphics and Motherboard Drivers If you experience any graphical problems, please install the latest video and motherboard drivers available for your Graphics Card. Links to the most popular Graphics Card and motherboard manufacturers are available at the bottom of this document. -------------------------------------------------------------------------------- 2.2. Installing Sound Drivers If you experience any sound problems, please install the latest sound drivers available for your sound card. Links to the most popular sound card manufacturers are available at the bottom of this document. -------------------------------------------------------------------------------- 2.3. Installing DirectX Child of Light requires DirectX runtime DLLs from June 2010 or later to run properly. To get the latest version of DirectX, please visit: http://www.microsoft.com/en-us/download/details.aspx?id=35 DirectX is also provided during the installation procedure. If you receive an error message about missing DLL files, reinstall DirectX from the install disc to correct the problem. -------------------------------------------------------------------------------- 2.4. Bugs and Comments * It is _not_ advisable to install the game into the Windows folder (usually C:\Windows), a subfolder of the Windows folder, nor the root of the system drive (usually C:\). * It is recommended to close all other running programs before installing the game, to reduce the risk of software conflicts. * If more than one Xbox360 controller is connected, the main character (Aurora) is controlled by the keyboard or the first controller. The second character (Igniculus) is controlled by the mouse or the secondary controllers. The first controller can also be used to control the secondary character. Note that the keyboard cannot be used at the same time as the first controller. * The game needs properly installed sound and video drivers or it will fail to initialize. Please make sure you have the latest drivers from your sound card and video card manufacturers installed before you start the game. ################################################################################ 3. Important Web Sites, Contact Information and Technical Support ################################################################################ -------------------------------------------------------------------------------- 3.1. Technical Support Before contacting Ubisoft’s Technical Support Department, please read through the manual and the README file. You will also want to ensure that your computer meets the minimum system requirements, as our support representatives will be unable to assist customers whose computers do not meet these criteria. Finally, browse through our FAQ or search our support database at http://support.ubi.com. Here you will find the most recently updated information since the game’s release. Whenever you contact the Technical Support Department, please include the following information or have it available if you are calling: -Complete product title (including version number) -Exact error message reported (if applicable) and a brief description of the problem you're encountering -Processor speed and manufacturer -Amount of RAM -Operating system -Graphics Card that you are using and amount of RAM it has -Type of sound card you are using Support Over the Internet This is the best way to find answers to common issues seen with our games. Our Frequently Asked Questions list is available 24 / 7 and contains the most up-to-date Technical Support information available, including patches for all of our games. We update the Support pages on a daily basis, so please check here first for solutions to your problems: http://support.ubi.com. Contact Us by Webmail We no longer offer support via standard email, but we do provide support through webmail. By taking your questions directly through our website, we are able to respond to your questions much more quickly than we could through standard email. To send us a webmail simply log into our site at http://support.ubi.com. From this site, you will be able to enter the Ubisoft Solution Center, where you can browse through our Frequently Asked Questions (FAQ), search our database of known problems and solutions, and send in a request for personal assistance from a Technical Support representative by using the Ask a Question feature. Most webmail contacts are responded to within two business days. Contact Us by Phone Contact Us by Phone: You can also contact us by phone by calling: Ubisoft USA Support-(919) 460-9778. Pour du service en français, veuillez contacter: (866) 824-6515. Para la ayuda en español llame: (866) 824-6515. Ubisoft EMEA Support-0871 664 1000(national rate). Please note that this number is for technical assistance only. When calling our Technical Support line, please make sure you are in front of your computer. Our Technical Support representatives are available to help you: Ubisoft USA Support 9am–Midnight Eastern Time, from Monday to Friday (excluding holidays) Ubisoft EMEA Support 11am-8pm, from Monday to Friday (excluding bank holidays). While we do not charge for technical support, normal long distance charges apply. To avoid long distance charges, or to contact a support representative directly after these hours, please feel free to browse our Frequently Asked Questions or send us a webmail. Contact Us by Standard Mail If all else fails you can write to us at: [US] Ubisoft USA Support 4000 Aerial Center Parkway Suite 102 Morrisville, NC 27560 [EMEA] Ubisoft EMEA Support Ranger House Walnut Tree Close GUILDFORD GU1 4UL Ubisoft Return Policy Please do not send any game returns directly to Ubisoft before contacting Technical Support. It is our policy that game returns must be dealt with by the retailer or online site where you purchased the product. If you have a damaged or scratched game disk, please visit the FAQ listing for your game and get the latest replacement policy and pricing. We will not accept unsolicited returns/exchanges without prior approval and an RMA (Return Materials Authorization) number from a support representative. -------------------------------------------------------------------------------- 3.2. Important Websites Child of Light official Web site: http://childoflight.ubi.com/ DirectX End-User Runtime: http://www.microsoft.com/en-us/download/details.aspx?id=35 Latest ATI Drivers: http://www.ati.com/support/driver.html Latest NVIDIA Drivers: http://www.nvidia.com/content/drivers/drivers.asp Latest Creative Labs Drivers: http://us.creative.com/support/downloads/ Latest Intel Drivers: http://downloadcenter.intel.com/ Latest AMD Drivers: http://www.amd.com/ Latest Logitech Drivers: http://www.logitech.com/support-downloads Latest Saitek Drivers: http://www.saitek.com/uk/down/drivers.php Latest Thrustmaster Drivers: http://www.thrustmaster.com/support